Payment and delivery methods

Yes, as long as you've not confirmed your order you can add and remove items from your basket

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days  so they'll be able to follow up.

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

• When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
• Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
• It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
• When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
• Your notification is time sensitive, please report your findings within 7 calendar days to your local customer service contact.

Returning an order is straightforward

1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return and follow the instructions

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns .

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My office is available after sign in.

Please always include in the reference field: your ABO number, the ABO name and surname for whom you would like to pay for. In the case of installment payments, please include the contract/order number. This will help our employees to process the payment in a fast and efficient way.

Money should always be transferred directly to Klarna, never to Amway. Please check your e-mail mailbox as you should receive an e-mail from Klarna with all the details regarding the payment.

It can be sent to an address selected by you (home, work, etc. – never a PO Box) or it can be sent to another ABO directly

No. The delivery country/region must always be the same country/region in which the purchase was made.

Home Delivery DPD Predict - Order All Day - Leadtime 2 - 3 working days
Home Delivery Next Day - order before 12:00 noon - receive next working day

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please consider that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed.

After you've received the order confirmation, this is the moment you can consider the above lead times.

Please see the Delivery Fees table on the Delivery and Payment Options page

Yes, when you've selected the DPD PREDICT service you are able to respond interactively regarding your delivery.

• Change of suggested delivery date
• Direct your delivery to a pickup point
• Allow delivery to a safe place on your premises
• Change of the delivery address

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

This process is similar to the normal Home Delivery process, only you’ve selected a different recipient. Our systems do not always allow a message to be sent to this other recipient, therefore it could happen you’ll receive the email/sms updates from Amway and the selected carrier. To update the recipient we suggest to forward the necessary Track and Trace details to this person for a smooth delivery.

A delivery to a Pickup Point is not possible via the check out process, but with DPD Predict Service you'll be able to redirect your order to a pickup point as soon as you've received the specific SMS/email from DPD. Within this email you are advised about the different choices you can make including a delivery to a Pickup Point. Your order will be available at this Pickup Point for 7 calendar days before it is being sent back to our warehouse.

When using this delivery method, COD should not be selected by the distributor as the payment method, since there will be no invoice indicating the value of goods within the package. If you select COD for these orders, the order will be processed and shipped, but delivery will not be completed.
This option is only designed for Single Orders as Group Consolidated Orders (GCOs) are shipped to one address. It is a consideration for ABOs, however, that breaking GCOs down into Single Orders instead may incur additional delivery costs.
1. Select “Ship To Customer” delivery option at Amway Online
2. Select one of your customers from the list
3. The delivery address will already be populated but can be changed/updated
4. Goods will be delivered to the address you desire without an invoice in the box
5. An invoice will be delivered to the registered email address of the distributor

Delivery charges are calculated after deduction of all promotions and coupons. They can therefore change in the course of an order. If a free delivery promotion is running at the time of ordering, it will be applied to your Recurring Order.

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by DPD BE.

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Home Delivery DPD Predict - Order All Day - Leadtime 2 - 3 working days
Home Delivery Next Day - order before 12:00 noon - receive next working day

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please consider that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed.

After you've received the order confirmation, this is the moment you can consider the above lead times.

There are multiple option to track your order(s)/parcel(s)

1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the DPD BE tracking site. There you’ll find the most up to date status.
2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the DPD BE tracking site.
3. With PREDICT service you’ll be notified by DPD BE via email and/or SMS regarding status updates of your parcel(s).

Yes, when you've selected the DPD PREDICT service you are able to respond interactively regarding your delivery.

• Change of suggested delivery date
• Direct your delivery to a pickup point
• Allow delivery to a safe place on your premises
• Change of the delivery address

Returning an order is straightforward

1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return and follow the instructions

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days  so they'll be able to follow up.

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

• When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
• Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
• It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
• When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
• Your notification is time sensitive, please report your findings within 7 calendar days to your local customer service contact.

No Amway will pay the costs for the return. Per the installed process you'll be requested to drop your return at the local post office. Standard shipping costs will be refunded to your account when your return is processed in our warehouse.

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns .

When you've handed over your return order to the local post office, it will take approximately 1-2 working days to reach the local post hub. All Belgium returns are gathered here and forwarded on a daily base to our warehouse in The Netherlands. In this process you can expect your refund between 4 and 6 working days. Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.